Work With Us

An Early Start

At Brighter Days Residential, no two days are ever the same especially when you’re supporting a young person with complex social, emotional, and behavioural needs. Our role is about being consistent, calm, and compassionate, even when the day doesn’t go to plan.

This morning started just before 7am. I’d read in the night log that Leo, our 15-year-old, had struggled the evening before, restless, emotional, and unsettled after a difficult phone call with family. I knew today would need a soft start. No demands, no loud voices, just calm presence and quiet reassurance.

Building Trust

I made a cup of tea and gently knocked on his door. No answer. I left it outside and sat nearby. After a while I heard, “Not going anywhere today, so don’t start.”

That was Leo’s way of saying, “I’m here, but don’t push me.” So I didn’t. I just let him know I was there and would stick around.

Eventually, Leo came downstairs, still guarded, still defensive, but talking. We sat on the back step while he vaped and told me how “nothing ever changes” and “everyone’s fake.” I didn’t try to fix it. I just listened.

That’s the most important part of this job, being someone who stays, someone who hears what’s not being said.

Finding the Right Moments

Later in the morning, Leo agreed to spend time in the activity room. He said he wanted to do something with his hands, so we painted.

His music was loud, and the brush strokes were messy and full of energy.
“It’s not art,” he said. “It’s noise on a wall.”

I told him it was powerful. He didn’t argue.

Managing the Tough Moments

After lunch, Leo had a sudden change in mood. Something small triggered a big reaction, shouting, door slamming, and threats to run.

I stayed close but gave him space. I reminded him he was safe, and we were still here for him.

Eventually, he sat in the garden, breathing heavily but calmer. I sat nearby. Just being there.

Connection and Progress

Later, back inside, we made toast and watched a documentary about space. He said he liked how empty it looked.
“No people, no pressure,” he said.

We talked a bit about that, and he shared a few good memories from primary school. I made a mental note of that.

Dinner was Leo’s idea, chicken wraps with way too much hot sauce. He helped cook and even set the table. Afterwards, we filled in a reward chart for the day. He gave himself a tick for “not smashing anything,” and we both laughed.

Ending the Day

Bedtime wasn’t smooth, but it wasn’t a battle either. Leo took his meds without argument and asked if I’d be doing breakfast tomorrow. I said yes, and he nodded.

After he settled, I updated the logs, debriefed with the night team, and took a moment to reflect.

Why This Work Matters

Today had challenges, emotional dysregulation, resistance, and confrontation. But it also had connection, humour, and trust.

At Brighter Days, being a Support Worker means showing up—even when things are tough. It means being the steady presence that young people like Leo need.

Someone who listens.
Someone who stays.
Someone who believes.

Because for Leo, that consistency might be the first step toward healing.